Banana Republic Reviews

I am sorry but I just paid extra more than 20$ to have persel faster and... still I wait... Also very poor customer service

Razlin was an excellent stylist! Helped to pull my vacation wardrobe together. Great knowledge of inventory and style! Made life easier. She was very nice. Thank you, Raz!

Selection is always changing and always great sales!

Love the website and have ordered several things. Recently I have spent close to a thousand dollars. Always buy on sale and very glad that I do. I would be so upset if I paid full price for some of the items that are made so poorly!!!!! Come on guys, do better.

Placed an order and realized it was not the fit i wanted. I tried to cancel and they refuse to cancel my order after 1 hour of placing. Definitely wont buy from them again. Spoke to Shannon Johnson and rudely laughed and when i asked to speak to someone else she hung up.

Purchased a brand new utility jacket that was to be mailed out to me. I was not given a receipt nor was I informed of a new exchange policy that occurred days before. When I had to exchange it, I was not allowed to because of a few days difference despite that they had record of my purchase. Called customer service and even contacted BBB. They simply did not care. Jacket is brand new with tags, unworn, it didn't fit. Having been a loyal customer of 20 years I was greatly disappointed. I froze my credit cards and will definitely take my business elsewhere, it's apparent they just don't care.

It's with reluctance that I write this because I bought at least half of my wardrobe at BR for over three decades. However, in the past few years, it's gone from a 10 to a 2. The materials are cheap, the clothing isn't sized in any cogent way and the Customer Service has declined significantly. Don't even think about doing online ordering. It's a nightmare.
Their Customer Service is just silly. They also ask far too many personal questions before you can even speak with someone. (There are also 5 personal questions to change your password; I gave up). If they paid as much attention to the quality of their clothing and their customer service as they did to the security of my account, I'd still be a customer. I've gone back to J. Crew, after a 25-year gap (no pun intended), and also shop at Nordstrom from time to time, as well as a couple of boutiques. What a shame!

I placed an order for a dress on 07/15.6 days later on 07/21 I received an email that the item was out of stock. What? The order should not have been completed and money taken from my account if the item was not stocked! I will not order from this company again. Or affiliates, which is a shame because I order most of my kids' clothing from the Gap. I'm usually an easy-going person but waiting almost a week for an item I think will be showing up at my doorstep any day to then be emailed that they don't even have any of said item? Ridiculous. Sure my money will be refunded, and they were kind enough to give me a whooping 10% off my next order. But I won't be getting what I ordered and now have to look elsewhere and hope I can find something that will make it to me on time.

Unwilling to assist a long standing customer with an exchange. Be weary of placing online orders with them. Disappointed!

I bought a dress online as it was not available on store. I purchased petite small size but still big I understand it was a final sale and no return but I am just asking them if i could at least exchange it to xs same item but they were not friendly and helpful. They should clarify it on their website that it should be no return no exchange! Just wasted my money and will never buy on this store again! Beware!